Job description and responsibility
Key result area(kra) & key performance indicator(kpi)
Hotel Management
How to Become a Hotel Manager: A Complete Guide
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Introduction
A Hostel Manager is a management professional who manages and leads a team that provides services to a hostel and they are the person in charge of overseeing the customer’s comfort and safety during the stay. They work to make sure that everything works properly, especially for those that need electricity and water like the rooms, dining hall, and bathrooms.
Are you Interested in building a career as a Hostel Manager?
To build a career in the Hostel Manager sector you need first to understand the Job profile and responsibilities of the Hostel Manager Career
This blog gives you a clear idea of what becoming a Hostel Manager in India is like.
Job description
The Hostel manager is the head of the hostel where they manage every aspect of its daily work. They will develop and manage staff to deliver quality services to the guests who are on-boarding the hostel. They also have to maintain a proper quantity of staff, which is adequate for the number of clients staying during a season. They must take stick supervision over the quality of services offered.
Responsibilities and Duties
- Job Greeting guests and managing their requests
- They have to provide adequate information about the stay
- Ensure proper budgeting and Inventory
- Make sure that the food provides is top-class quality and fresh
- Arrange entertainment if necessary
- Keep everything in checks such as kitchen, bathrooms, lighting, and ventilation
Eligibility
Skills Required
- Friendliness : Being friendly and welcoming to your guests is an important skill for a Hostel manager. You should be able to greet your guests with a smile and make them feel comfortable. You should also be able to answer any questions they have and direct them to the right person if you don’t have the answer.
- Communication skills : A Hostel manager has to communicate with the team and should be able to answer questions, take orders and resolve any issues that arise. You should also be able to communicate with your coworkers to ensure that customers are receiving the service they need.
- Organization : Assistant Hostel Managers are responsible for managing a variety of tasks and maintaining a schedule. This requires strong organizational skills, which can help you manage your time and responsibilities effectively. As an Assistant Hotel Manager manager, you may be responsible for ordering food, preparing food, managing inventory, managing staff, and maintaining customer satisfaction
- Problem-solving: Assistant Hostel Managers are responsible for ensuring that their establishment’s food and beverage services run smoothly. This means that they need to be able to identify and solve problems as they arise. Managers who are skilled at problem-solving can identify issues quickly and develop solutions that work.
Top Colleges in India
Top Colleges in Mumbai
Job Profile
They usually have to see the daily workings of a hostel hence it can be stressful to oversee every single detail with a sharp eye. They usually have to work behind a desk but also take a detour around the hostel to see if everything is working as intended. Hostel managers usually work 40 to 45 hours a week which are usually the business hours of the hostel but overtime becomes necessary during peak seasons.
Salary
Hostel Manager salary in India ranges between ₹ 1.5 Lakhs to ₹ 7.0 Lakhs with an average annual salary of ₹ 3.1 Lakhs. however, the salary across India can vary due to various reasons such as experience level, organization, city, and more.
Key Result Areas to Deliver
- Management : They are required to Manage all aspects of production, including overseeing subcontractors and suppliers
- Sales : They are required to reach their sales goals and training, motivating, mentoring and providing feedback to store staff
- Customers satisfaction : Their duties include Ensuring high levels of customers satisfaction through excellent service.
Key Performance Indicator
- Customer Lifetime Value : it is a metric that calculates how much a customer spends in their lifetime in the store.
- Average Customer Spending : Average customer spending is an essential retail KPI for retail businesses and store performance. If the numbers are high, that’s a great indicator for sales managers to order more stock. If the numbers are low, sales managers know to limit the number of items they have stocked.
- Average Purchase Value : The average number of transactions per customer shows retail managers who their most loyal customers are.
Conclusion
A Hostel Manager career can be a great way to get your foot in the door of the hospitality industry, and the hospitality industry is also one of the largest markets. The most common way to advance in this career is to move up the ladder within your current organization. Another way to advance in this career is to move to a better-paying position at another company.Â
FAQs
What eligibility criteria are required to become a hostel manager?
What are the responsibilities and duties of a hostel manager?
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