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Customer Service Airline

Introduction
Airline Customer Service Executive
Airline Reservation Agent
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Introduction

A passenger's first point of contact in an airport or over the phone is an airline customer service agent. The importance of excellent service in guaranteeing the enjoyment of airline passengers cannot be overstated. While some travellers only require basic services such as checking luggage or printing a boarding permit, others have concerns and require prompt resolution. In this profession, attention to detail, problem-solving abilities, and a flair for communicating with clients are required.

Airline Customer Service Executive

To work as an airline customer service agent, you must have a high school diploma or a bachelor's degree. This position requires excellent communication skills, the ability to work under pressure, a commitment to customer service, and computer skills.

Skills required

  • Patient
  • Communication skills
  • Good listening skills
  • Team work
  • Customer service skills

Job Description

The following are some of the responsibilities of a airline customer service executive
  • An airline customer care agent provides information and help to passengers flying via an airport or a contact centre.
  • An airline customer care employee works in a contact centre, assisting clients with ticket reservations, itinerary modifications, luggage issues, and questions regarding customer reward programmes.
  • At airports, people interact face to face.
  • An airline customer service worker works at a front desk, assisting passengers with check-in, issuing tickets, providing flight information, checking baggage, and resolving ticket-related travel difficulties.
  • When a flight is overbooked, airline customer care workers examine boarding cards, upgrade seats, and reissue tickets at the gate.
  • A typical workday can be mundane or extremely demanding. A weather or safety issue, for example, could result in the cancellation of many flights.
  • Passengers who are rushing to catch a connecting flight or get to their destination may vent their frustrations on the first person they see.
  • Typically, that employee is a member of the airline's customer care team.
  • Unpredictable events may leave a service agent unable to solve a problem.
  • One of the most important aspects of this work is remaining calm under pressure and maintaining a positive attitude.

Key Competencies

  • Managing a staff of customer service personnel.
  • Taking charge of the customer service process.
  • Taking care of consumer problems which are brought to their attention.
  • Putting together policies and procedures.
  • Training and standardisation of service delivery are being planned.
  • Recruiting and hiring new employees.
  • Individual and team representatives' work is being monitored.
  • Conducting client satisfaction surveys and providing personnel feedback.
  • Having a thorough understanding of the product in order to provide better customer service.
  • Keeping your staff in a good working environment

Salary

Experience-wise

Salary 

For freshers 

INR 14,000 to INR 23,000 per month 

For experienced candidates 

INR 28,000 to INR 32,000 per month 

Top recruiting sectors- Airline Customer Service Executive

  • Airline companies across India

Airline Reservation Agent

It is necessary to have a high school diploma or its equivalent. Some airlines require passengers to be at least 18 years old. Some formal training is provided by airlines, however the majority of training is done on the job.

Skills Required

  • Experience with customer service.
  • Excellent communication skills, both written and verbal.
  • Multitasking and time management, as well as the capacity to prioritise tasks.
  • Microsoft Office Suite is a strong suit.
  • Experience with data entry.
  • Hours of work are flexible.

Job Description

The following are some of the responsibilities of a airline reservation agent
  • Customers of the airline can get trip information from reservation sales professionals over the phone.
  • Trip planning, vehicle rentals, seat availability, price information, schedules, tours, meals, and other information related to the customer's flight arrangements are typically included in this material.
  • Airline reservation sales representatives can also book flights and take credit card payments over the phone.
  • They respond to consumer inquiries and provide airfare estimates.
  • Many consumers would rather book their flight through an airline reservation agent than through a travel agent.
  • The majority of reservation sales representatives work in airline offices rather than airports.
  • Employees utilise a telephone headset and a computer network to access one of several airline reservation systems.

Key Competencies

  • Providing assistance and advice to customers who are considering a variety of travel choices.
  • Customers' reservations are made based on their unique needs and economic constraints.
  • Checking for accommodation or transportation availability on the clients' preferred travel dates
  • Suggestions for local tourist sites and points of interest to aid in the planning of travel itineraries.
  • Payments are processed, and consumers are emailed with confirmation information.
  • Taking care of any problems that may arise with reservations or bookings.
  • Reservation services are sold and promoted.
  • Answering any reservations-related questions that clients may have.
  • Upselling customers on additional services or special packages, such as tour tickets, travel insurance, or improved seats/accommodations, when suitable.
  • Supporting consumers who need to change or cancel their reservations.

Salary

Experience-wise

Salary 

For freshers 

INR 12,000 to INR 16,000 per month 

For experienced candidates 

INR 18,000 to INR 20,000 per month 

Top Recruiting Sectors

  • Airline companies around the country

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