Job description and responsibility
Key result area(kra) & key performance indicator(kpi)

accounting sector

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Debt Collector: Job Description, duties, KRA, KPI, and more


Debt Collectors are professionals who work to procure unpaid dues from a company’s defaulting clients and get the money owed back. Some work for an organization as an in-house debt collector others might work externally for a Debt collection company.

Do You Want to be a Debt Collector?

To build a career as a Debt Collector you need to first understand the Job profile and responsibilities of the job

This blog gives you a detailed idea of what it is like to become a Debt Collector in the Accounting and Finance Industry of India.

Skills and Abilities

Analytical skills are very much important for a Debt Collector Manager in order to analyze the accounts to find out who owes the business money and the creditors whom the business owes. It is an important part of the job and a core task.

They need to have good Interpersonal and Communication Skills in order to talk to people in the organization such as the sales department, accounting department, and other relevant departments. They also need to call creditors or debtors who owe money and then talk to them. They need to be polite with debtors and maintain good relations with them and good communication skills are required for it

Math and Accounting skills are basic requirements for a Debt Collector Manager. They need to have good math and accountancy skills in order to analyze the account, call debtors and ask them to return the money.

Computers are a necessity and almost mandatory for any office job nowadays and Accounting jobs are no exception. The Debt Collector Manager needs to know different accounting application software that is relevant to the job role.

Job Description

Debt collectors are responsible for collecting payments on debts that individuals or businesses owe to creditors while working directly with the creditors including, banks, credit card companies, independent collection agencies, etc. Debt collectors commonly use phone calls, letters, and other forms of communication to try to convince debtors to pay what they owe but if they wish to they have the authority to take more aggressive actions if necessary. These aggressive measures include seizing assets, garnishing wages, or even filing lawsuits against debtors who refuse to pay their debts.

Key Result Areas to Deliver

  • Maintaining Accounting Records: One of the key aspects of the job is to maintain accounting records in a proper manner so that there are no errors in the accounting
  • Creating reports: The Debt Collector needs to create reports detailing accounts payables status so that the accountant or any other in charge can analyze them and take decisions accordingly
  • Monitoring: Their duties include Monitoring payroll expense claims, including salary advances and overtime payments. They must have a sharp eye for errors in accounting, such as miscalculations, mislabeling, etc.

Key Performance Indicator

  • Days payable outstanding: DPO is the average number of days it takes the company to pay back its client’s  accounts payable
  • Cost to process each invoice: This is an important metric as It includes all costs of processing payments of people, operating expenses, and supplier charges.
  • Accounts without Mistakes: One of the signs of a good Debt Collector is that the account that they manage is up to date with all the payments received and payments that are pending.

Work Environment and Schedule

The Debt Collector typically spends the majority of the work day on a desk in front of a computer screen, filing papers, making copies, reviewing reports, and checking invoices. They usually work from 9 to 5 but the timing can change depending on the organization they are working in. They share an office with other specialists or have a desk in a central, open location. After training, debt collectors typically work under the supervision of a manager and are given a list of debtors to contact. They may work independently or as part of a team.

Jobs Salary

The Average Salary for debt collector jobs in India can range somewhere between 4 Lakh to 8 lakh INR per annum. The Amount may vary through different banks, and cities depending on workflow and workload.


One of the best ways to start your debt collector career is by getting certified and an associate’s or bachelor’s degree in business, finance, accounting, or a related field can help them get better job opportunities. With more education, a debt collector may be promoted to a supervisory or managerial position which grants them more earning opportunities.

To get a Detailed Overview of the Accounting Sector, Click Here. 

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