fbpx

Skill India Sector Blogs

Subsector

The Importance Of IT Services (+10 Most Common Service Types & Job Roles)

Introduction

Did You Know? The IT industry is expected to expand to US$ 350 billion by 2025. That’s right! IT Services play a key part in the daily routine of a modern organization. Regardless of what they are, everything concerning IT is essential for the success of an organization counting on tech in some way. Often, this IT encompasses a number of subjects and fields. At times it’s handled in-house, other times a third-party service provider delivers external services to help facilitate IT operations smoothly.

But what kind of service types are there in IT? Well, it’s a big question having an answer equally big. There are all types of services in IT suiting a number of needs, different for every enterprise. In this article, we’re going to breakdown 10 of the most common IT service examples, in hopes to give you an idea about what exists, and the list of different job roles associated with respect to IT Services.

So, before we begin let us precisely first learn about:

What Are IT Services/ IT Solutions? (Significance)​

IT services refers to the business application and technical expertise to allow companies in the creation, management and optimization of or access to data and business processes.

The IT services market can be divided by the sort of skills that are employed to provide the service (design, build, run). There are also several service categories: application services, business process services and infrastructure services.

If these services are outsourced, they are referred to as applications outsourcing (AO), business process outsourcing (BPO) and infrastructure outsourcing.

Each business, whether big or small, requires effective IT services and systems to maximize productivity. Whether it is via hiring in-house information technology experts or increasing the advantages of outsourcing technical support, strong and reliable IT services allow organizations to remain competitive.

Now that you have a common idea about IT Business Solutions/ Services and their role in the industry, let’s break down some of the most general service types.
10 Most Common Types of Business IT Solutions/ Services

10 Most Common Types of Business IT Solutions/ Services

A subset of cybersecurity, anti-virus services are possibly one of the most general sorts of IT Solutions found in the sector. Mandatory, anti-malware safety comes in the shape of software and/or monitoring. Because of the evolving threat malware presents in the modern world, any business enterprise counting on IT should have some form of anti-virus installed or service used.

Big data plays a huge role in the success of business especially in Business IT Support. The downpour of information available to a given company is tremendous and how it’s obtained relies upon the tool used. Services that encompass business intelligence, analyze, extract, and transform this flood of data into significant reports. Anything from financial costs to click-through rates on an article at a specific time of day fall beneath the umbrella of modern business intelligence.

The cloud is a versatile platform adept at supporting several virtual services, which include operating systems and programs. Cloud backups are one part of the service model too, permitting users and organizations to store their vital information on external cloud servers, circumventing hardware failure or different problems. Cloud backup is usually handled by service providers for monthly/annual fees.

A wide category including any and every service type falling under the umbrella of cybersecurity.  In IT, it’s the act of protecting networks and information from malicious attacks by deploying a number of methods, from network monitoring, anti-virus, layered networks, firewalls, and more. Often managed via a provider, it can also be handled on-site. Cybersecurity services or IT Security Services are valuable as they draw from larger resources and more skilled staff.

Among IT service options, the significance of cybersecurity can't be stressed enough.

Some providers deliver data backup with cloud or others with external data centers. Regardless of the approach used, data backup involves the preservation of data in case of unexpected problems, like malicious intrusions, natural disaster, hardware failure, and more. Often an enterprise refers to this as a “BDR strategy” (backup disaster recovery). For most companies, having some form of backup is obligatory in order to prevent issues such as critical information loss and downtime.

Firewalls are a general, imperative part of any cybersecurity plan. Most companies handle their own or have a firewall for their network – but few cases will elect a third party for additional firewall alternatives. Alternatives differ based on the provider.

Some firewalls are hybrid models, for example, which permit for additional control and network monitoring alternatives outside of the normal rule-sets. Others may offer a single firewall solution for all internal/remote devices. The requirements vary based on the needs of every individual company.

IT development incorporates every resource used to develop and manage a platform or software. When using services, third-party assistance can be brought on to aid in the completion of projects, or any of the different tasks needed for the completion of software. Few of those services involve Business IT Solutions, migration, QA testing, application development, and application maintenance.

Commonly, when not handled by on-site staff, remote help is for short-term projects. Sometimes these are referred to as “shadow developers.”

A broad, all-encompassing type of service, managed IT is generally a part of an MSP (managed service provider) which deals with single or multiple IT Solutions requirements. Most usually, managed IT services handle desktop, device management, and remote server. Other general uses include remote cybersecurity.

Similar to IT Security Services and also found with an MSP, a monitoring application does as it sounds: keeps a track on security, communication, servers, net traffic, and/or anything desired by an enterprise. This service is frequently employed for smaller organizations who lack the resources of larger companies but still require robust IT Support/features. Responsibilities can span from automatically updating software/anti-virus to monitoring the integrity of hardware with SMART programs.

The net and broadband connections permit for versatile communication methods, and VoIP is certainly considered one among them. This IT service makes use of a business/person’s net in place of a traditional telephone line, permitting said user to make and obtain calls with their ISP. Modern VoIP phones additionally also provide a number of functions, such as chat options and voice call. Typically, VoIP’s also need, a service subscription rather than a traditional phone service.

 

With that said, what are the types of jobs related to the IT services that you will need to focus your hiring efforts on? Do you have a clue? Well, we’ve rounded up a list of top 16 job titles below, so be sure to keep reading!

Why Is The IT Services Sector A Great Choice To Pursue Your Career

Why Is The IT Services Sector A Great Choice To Pursue Your Career?

If you’re looking into possibilities for a profession, the IT services industry might be at the top of your list. It’s one of the quickest developing sectors worldwide offering jobs full of opportunities for professional success.

And if you’re inclined to simply accept the challenge it is highly rewarding throughout life. To aid you make your decision, here are five reasons to begin a career in IT services sector:

Reason 1: Quick Employment

Reason 2: A Variety of Career Opportunities

Reason 3: Easy Career Growth

Reason 4: It Pays Well

Reason 5: A Reasonable Education

List Of Job Roles Associated According To IT Services

List Of Job Roles Associated According To IT Services

The ability to assist with any IT issues a person may have, that’s what the job role of IT support service demands. Whereas, the IT Helpdesk Responsibilities include: to support both customers and employees—providing them with solutions to product, service, or IT issues. 

 

To get more insights on the role and responsibilities, check out our blog post on What is IT Helpdesk Support? (+Key Insights You’ll Need Before Applying For The Job Role Of Domestic IT Helpdesk Attendant) 

Application maintenance is the constant updating, modifying, analyzing, and re-evaluating of existing software applications. This is an on-going task carried out by the job title of Application Managers to ensure applications are always running to the best of their abilities. 

Application Managers who're IT professionals deal with managing the software applications inside an enterprise. Application Managers aren't typically involved with the development of applications; rather, they find out what certain applications are required to improve enterprise operations, and then supervise the installation, upgrading and daily maintenance of software applications used by a company.

To get more insights on the role and responsibilities, check out our blog post on

Application development goes via a process of planning, creating, testing, and deploying an information system, also referred to as the software development lifecycle. 

An application developer job role is an essential part of technical and/or project management teams responsible for making sure user needs are met through the deployment and updates of software. Application developers can be also found in other IT- ITeS industry sub sector. Besides IT Services it is also included in Business Process Management sub sector.

The application developer could be responsible for operating with a team to deploy releases to internal or external customers.

To get more insights on the role and responsibilities, check out our blog post on

Data scientists make use of their statistical, analytical, and programming abilities to gather, analyze, and interpret large data sets. They then use this data to develop data-driven solutions to complex enterprise challenges.

To get more insights on the role and responsibilities, check out our blog post on

Generally sitting inside the IT team of an enterprise, a Software Developer will be involved in liaising with the Business Analysts and Development Managers to make sure software projects meet the needs.

To get more insights on the role and responsibilities, check out our blog post on

Documentation is the product of technical writing that alludes to various documents with product-associated data and information; it possesses the details about a technical product that is either already in use or under development. It can be printed or online. Technical documentation is created with the aid of Technical Writers in diverse industries, for instance, in medicine, engineering, IT and so on.

To get more insights on the role and responsibilities, check out our blog post on

IT development incorporates every resource used to develop and manage a platform or software. When using services, third-party assistance can be brought on to aid in the completion of projects, or any of the different tasks needed for the completion of software. Few of those services involve Business IT Solutions, migration, QA testing, application development, and application maintenance.

Commonly, when not handled by on-site staff, remote help is for short-term projects. Sometimes these are referred to as “shadow developers.”

IT (Information Technology) Consulting is an activity of advising on how to implement IT for a successful business objective achievement. The consulting can be given on any issue that involves IT by an IT Consultant.

 

IT Consultants, also referred to as technology consultants, are contracted to work with commercial and industrial clients who are seeking advice and assistance about enterprise and IT issues.

To get more insights on the role and responsibilities, check out our blog post on

The role of Infrastructure Engineer involves being accountable for building, designing, deploying, and maintaining the IT infrastructure utilizing the newest technology. An IT infrastructure engineer makes sure each IT system that support enterprises of any size to operate proficiently.

To get more insights on the role and responsibilities, check out our blog post on

IT infrastructure management service (IMS) is regarding administering and managing in a proactive way the technology, data and information. Its scope varies from the desktop to networking, data, storage, security and cloud-based services - not forgetting the people hired to maintain the entirety working.

The Infrastructure Manager is accountable for the installation, maintenance, design, and retirement of the systems and personnel that are at the center of an organization.

To get more insights on the role and responsibilities, check out our blog post on

Information Security not only is regarding securing information from access that is prohibited. It's the practice of preventing prohibited access, inspection, recording, use, modification, disruption, disclosure or data destruction.

 

Information Security Analysts plan and carry out security measures to safeguard a company’s computer systems and networks.

To get more insights on the role and responsibilities, check out our blog post on

The Security analyst plays a critical role in keeping a company’s proprietary and sensitive data secure. He/she works inter-departmentally to determine and rectify flaws in the organization’s security systems, programs, and solutions while suggesting certain measures that can improve the organization’s overall security posture.

To get more insights on the role and responsibilities, check out our blog post on

Cyber Security and Information Security are frequently used interchangeably, even among few of those in the security field.

 

The two terms are not the same, however, they each address various sorts of security, and it’s crucial for any company that’s investing in a proper security framework.

To get more insights on the role and responsibilities, check out our blog post on

In complex and enterprise organizations, presales activities are generally carried out by sales operations and presales support teams, also known as presales operations.

 

Presales Consultants work closely with sales, engineering, technical support resources, and service to make sure proposed deals involve technical solutions that address needs of client.

To get more insights on the role and responsibilities, check out our blog post on

Test Engineers inspect and report on the products quality through the entire production cycle. Depending on the product, they may use various criteria to check quality, like durability, functionality, safety and speed. While Software Testers have a working knowledge of test design and software, the ability to analyze the results, and the capability to run through tests.

To get more insights on the role and responsibilities, check out our blog post on

Quality assurance (QA) testing is the process of making sure that your product is of the highest possible quality for your clients. QA is simply the techniques used to prevent problems with your service or software product and to make sure great user experience for your clients.

QA Tester also known as a QA Engineer, Software Tester, or Software Test Engineer, a Quality Assurance (QA) Tester develops test plans to test new and existing software, debug code, and improve the usability of software programs. A QA Tester works with the team of development to generate top-quality software.

To get more insights on the role and responsibilities, check out our blog post on

How To Start A Career In The IT Services Sector?

Want to enter the IT services industry? However, do not know which profession to choose and where to begin from? Start with a FREE ONLINE CAREER COUNSELLING

The team of Counsellors and Mentors at MyCareerBuddha can help you choose a career path by building a proper career action plan that’s well suited for you and get you started on a certificate training program to reach your goals (be it for IT Support/ IT Helpdesk, IT Consulting and the rest).

About MyCareerBuddha.com

Based in Vasai West, Mumbai North Region, MyCareerBuddha is a unique platform empowering the passion for finding the right career path for students at the right time with Perfect guidance and mentoring to shape their career successfully.

Conclusion

IT is an expansive industry with countless specialties and niches. You don’t just require the support of IT — you require a team of well-rounded IT professionals who can implement technology strategically to carry out your vision.

From maintenance, help desk management, and security to data mining and development, modern enterprises need sophisticated, targeted IT roles to scale and grow.

Hope that we’ve helped you understand the significance of IT services industry, its service types and the various job roles that it has to offer. Good Luck in your hiring efforts!