Career in Aviation
Cabin Crew
Introduction
One of the most important jobs in the aviation business is cabin crew. The comfort, welfare, and safety of the passengers on board are the responsibility of the cabin crew, which consists of an air hostess (female) and/or a flight steward (male). They are responsible for examining all emergency arrangements before the flight takes off and lands, in addition to assessing the comfort amenities for the passengers.
Many young people nowadays desire to work as cabin crew in the airline sector. After finishing 10+2, the applicant can pursue certificate, diploma, bachelor’s, and master’s degrees in airline and hotel management. The major goal of the curriculum is to educate students on how to successfully communicate with passengers and cabin crew. They also understand flight safety regulations, passenger management, and emergency procedures.
Skills Required
- The followings are some technical skills and soft skills that every agricultural biotechnology student should possess
- Customer service skills Customer service is, without a doubt, the most critical skill a cabin crew member should possess. Their whole job revolves around keeping the customer safe and satisfied. They must go above and above to ensure that their flight with your company was memorable and that they will fly with you again.
- Communication skills They must be able to communicate effectively. Passengers would need to be advised on correct emergency measures and information will need to be communicated effectively. It is critical to pay attention to the client's request and reply rapidly. In an emergency, cabin crew personnel must communicate clearly and efficiently with their teammates and passengers.
- Attention to detail Another important talent is paying close attention to details. One of the most important skills a cabin crew member must possess is the ability to pay attention and be attentive to details. Most airlines invest a significant amount of money in training flight attendants on how to successfully convey their fundamental values.
- Fitness Because this is physically demanding work, you must be in a good physical condition and able to stand for more than eight hours every day. During the application procedure, you will also need to satisfy some particular conditions.
- Well groomed Cabin crew are the airline's public face and must dress appropriately. Your appearance should be flawless, and your stance should be elegant. You'll be working long hours and must look as good after the trip as you did at the beginning.
- Positivity A cabin crew's primary responsibility is to provide the greatest possible service to aircraft customers, which cannot be accomplished with a bad attitude. A good attitude conveys confidence and joy, which a cabin staff member must share with her fellow guests and cabin crew members.
Eligibility and Courses
| Stream | Graduation | Post-graduation |
|---|---|---|
| Candidates should clear Class 12th from a recognized board. | Candidates should clear a bachelor’s degree in B.Sc. or B.tech from any esteemed university. | Candidates should clear master’s degrees or training in Aircraft Maintenance Engineer from any esteemed university. |
| Pass with minimum 45% - 60% aggregate marks. | Pass with minimum 45% - 60% aggregate marks. | Pass with minimum 45% - 60% aggregate marks. |
| They can pursue a science stream with maths and physics. After this, they can be eligible for a bachelor’s degree. | They can pursue degrees for Aircraft Maintenance Engineer. After this, they can be eligible for a master’s degree. | They can pursue degrees or training in Aircraft Maintenance Engineer. |
Courses
| Undergraduate courses | Postgraduate courses | Diploma courses | Certificate courses |
|---|---|---|---|
| BMS (Aviation Management) | MBA (Airlines Management) | Diploma in cabin crew | Air Ticketing & Tourism |
| Bachelors in Hotel Management Catering & Technology | Post Graduate Diploma in Aviation and Hospitality Services | Diploma in Aviation | Airport Ground Management |
| B.Sc (Airlines, Tourism & hospitality management) | Post Graduate Diploma in Airport Ground Services | Diploma in aviation hospitality and travel management | Aviation Hospitality & Travel Management |
| BBA in Aviation | Post Graduate Diploma In Aviation, Hospitality, Travel & Customer Service | Diploma in Ground Staff & Cabin Crew Training | Air Hostess / Flight Pursuer |
Top Colleges
| College name | Location |
|---|---|
| PTC Aviation Academy | Chennai |
| Avalon Academy | Mumbai |
| All India Institute of Aeronautics | Dehradun |
| Rajiv Gandhi Memorial College of Aeronautics | Jaipur |
| Lovely Professional Univesity | Jalandhar |
| The Bombay flying club, college of aviation | Mumbai |
| Air India Express | Delhi |
| Frankfinn Institute of Air Hostess Training | Different Location in India |
| Air Hostess Academy | Pune |
| Institute of Hotel Management | Different Locations in India |
Internships
After completing their academic schooling, cabin crew members must attend an internship or training program. The training is generally done at the airline’s flight training center and is mandated by the FAA. Emergency procedures, such as evacuating aircraft, using emergency equipment, and giving first aid, are taught to trainees. Individuals interested in pursuing a career as a flight attendant are also given detailed training on flight rules, corporate operations, and work responsibilities. Students fly on practice flights at the end of the program.
Individuals interested in a career as cabin crew members must finish the training to maintain their employment with the airline. When you’re at an internship, you’ll notice that the atmosphere and how people work differs from what you’ve experienced in college. One of the most important characteristics to examine is soft skills. The internship will allow you to gain experience and improve your skills.
Work Description
A cabin crew member is a person who is responsible for arranging a comfortable flight for a customer. They perform several tasks to make their journey convenient. Let us discuss the tasks performed by the cabin crew on daily basis
- They must oversee passengers' in-flight experiences on commercial and private aircraft.
- They should go over the passenger list and make a note of any passengers who require special assistance.
- They inspect the whole aircraft before passenger boarding to ensure that supplies, machinery, and equipment are in good working order.
- The weather conditions and potential alterations that may occur during the flight must be known to the cabin crew.
- They should double-check that all safety precautions are in place.
- They greet passengers on the flight with a warm welcome and assist them in boarding.
- They assist travelers in locating their seats and securing their belongings.
- Before you take off, they double-check that everything is in order.
- They also show the different safety precautions that passengers must follow.
- During a flight, a cabin crew serves food, beverages, and duty-free items to passengers.
- They also ensure that travelers get to their destinations safely.
Job Profiles
| Job name | Job description |
|---|---|
| Air hostess | Working as an air hostess involves working with security staff, as well as making air travel enjoyable for all passengers on board. They are responsible for welcoming passengers on board and giving passengers essential information while in flight. As an air hostess, you'll be responsible for following all safety protocols before taking off. |
| Cargo management | They are in charge of the flow of activities from and to an airplane, including loading, unloading, and storing cargo. This job also necessitates a high level of precision. |
| Ground Staff agent | The ground crew assists passengers and cabin crew in boarding and disembarking from the plane. They help one other with their bags and luggage. They also point out the pilot on the taxi pick-up location. |
| Senior Flight Attendant | They demonstrate how to use safety and emergency equipment while flying and ensure passenger safety. |
| Airline Steward | They are members of an aircrew hired by airlines to guarantee the safety and comfort of passengers on commercial flights. Airline stewards are in charge of passenger accommodations on transport aircraft. |
| Sales representative | They are in charge of marketing airlines to the tourism sector. They must target the right audience and maintain consumer loyalty. |
| Recruiter/Trainer | They are in charge of coordinating and teaching air hostesses/cabin crew members on on-flight responsibilities, security systems, and emergency procedures. |
| Airport manager | Complete responsibility for the airport's day-to-day operations. Airport administrators are responsible for enforcing FAA laws, negotiating airport contracts, and enhancing security. |
| Crew Scheduler | For day-to-day operations, they monitor and enforce compliance with federal regulations as well as contractual compliance with flight crewmember schedules. To guarantee a safe, efficient, and cost-effective operation, they must collaborate with other System Operations Control (SOC) employees, Flight Operations, and Inflight Management. |
| Ramp Planner | The cargo handler, luggage handler, fueler, food catering contractor, and cabin cleaners are among the duties that the ramp planner is responsible for coordinating. Before the airplane leaves, all of these departments' responsibilities must be accomplished. |
| Airline Customer Service Agent / Airline Ticket Agent | An airline customer service agent is someone who helps passengers with everything. They assist clients with everything from booking tickets to receiving flight information to picking seating arrangements and handling special requirements. This person must ensure that an airline customer's demands are addressed quickly. |
Top Recruiters
Depending on their ability and experience in the industry, cabin crew members can apply to a variety of domestic and international airlines. The following are some of the most well-known airlines in India that hire cabin crew members:
- Indian Airlines
- Alliance Air
- Air India
- United Air
- Go Air
- Jet Airways
- British Airways
- Lufthansa
- Qantas Airlines
- Gulf Air
- Delta Airlines
- Singapore Airlines
- Cathay Pacific
Pros and Cons
Pros
- Working as a cabin crew allowed you to meet new people and travel to new locations.
- It aids in the development of your whole personality. The work assists in the development of social skills.
- Few airlines provide free or reduced travel to their employees and their families every year.
- Working in this profession has several advantages, one of which is that you will never be bored with your work. For you, no two days will be the same.
- A large number of discount coupons are distributed to the crew for use in stores, services, hotels, vehicle rentals, and even medical services.
